You built a great business. The back office is starting to crack.

Invoices usually go out late because the information needed to bill is scattered across field notes, texts, spreadsheets, and someone's memory, and a person has to chase it down and re-enter it before anything can be sent. The fix is process first: one place where job information lands when the work is done, one person who owns getting the invoice out, and a standard for what complete means. That is what D1 Ops builds for you. D1 Ops typically targets invoice turnaround going from weeks to days. In a recent anonymized engagement with a $5M Boston-area commercial trade business, the target was two weeks down to 48 hours.

Fix the process first. When every problem still needs a senior person, the hire you reach for is a $200K-plus operations leader. Once invoicing, collections, and handoffs no longer depend on memory and seniority, the hire you actually need is an $80K to $100K coordinator running clean systems. The gap between those two hires is $100K to $120K a year. The Cash & Capacity Assessment shows you, in your own numbers, which one your business needs.

Operational drag is the time and margin a business loses to manual re-entry, chasing information, slow billing, and decisions waiting on one person. It is why a business can have steady revenue and a good team and still feel short on cash and hours. Cash flow is the symptom. Operational drag is the cause. The Cash & Capacity Assessment measures it in dollars and hours from your own books.

Founder pricing is $3,500. The standard price is $5,000. If you move forward, the $3,500 is credited in full toward Phase 1. The Cash & Capacity Assessment is a two-week, working-session assessment of how cash, jobs, and decisions actually move through an owner-led trade or field-service business. It produces a workflow map, a dollar impact model, a ranked issue list, and a 30/60/90-day plan for the build phases, where we do the implementation.

Two weeks, built around two to four working sessions with you and the people who run the business. Total time from you and your team is roughly 5 to 7 hours across the two weeks, ending in a readout where you get the findings and the phased plan.

Do not buy more software yet. The assessment looks at what each tool is actually being used for, where they overlap or conflict, and where work falls through the cracks between them. Sometimes the answer is an integration. Often it is clearer ownership, better intake, or a simpler workflow, because software built on a broken process just makes the mess run faster. D1 Ops works with QuickBooks, Jobber, Fleetio, spreadsheets, and shared drives every day.

From the assessment: a map of how a job actually moves from sale to invoice to cash, a rating of each of the seven stages in that path, a billing and revenue leakage review, an owner dependency read, a system and tool review, a priority issue list ranked by cost and effort, and a fixed-fee proposal for the build phases. Every dollar figure is sized from your own books and presented as a projection, not a promise. The assessment is the start of the work, not the end of it. If you accept the proposal, we build and install the fixes ourselves in 30, 60, and 90 day phases, train your team on them, and hand them over. You end up with working systems, not a binder.

No. Software comes last at D1 Ops, because software built on a broken process just makes the mess run faster. The assessment first maps the workflow and finds the gaps. Sometimes the fix is software or an integration. Often it is clearer ownership, better intake, cleaner documentation, or a simpler workflow, and those cost far less than a new platform.

Only me. What you share is used to build your assessment and the plan that comes out of it. It is not shared with anyone else, and nothing from your business appears in marketing without your written permission. If you want an NDA signed before we start, I will sign one.

A fractional COO sells you ongoing time on a retainer. D1 Ops sells finished work: we assess the business, then build and install the systems the assessment says you need, at a fixed fee per phase. Each step is earned: a free 20-minute intro call, then the paid assessment, then a written proposal, then 30, 60, and 90 day build phases where we do the implementation. There are no long contracts, and you know the scope, price, and deliverables before each step. Typical targets: 10 to 15 percent off controllable overhead, 5 to 10 hours a week back to the owner, and invoice turnaround from weeks to days.

No. EOS, coaching programs, and books like Traction teach you a method, and you and your team run it yourselves. D1 Ops does the work for you. We build and install the actual systems: the invoicing process, the collections process, the handoffs between the field and the office. We train your team on them and stay until they hold in daily use. You are not learning a system to go run. You are getting working systems installed in your business, and you own them when we leave.